Privacy Policy

1. Introduction

Toronto Minds ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mental health therapy services and website.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name and contact information (email, phone number)
• Demographic information (age, gender, location)
• Medical and health information related to therapy services
• Payment information for service fees
• Communication records (emails, messages, session notes)

Technical Information

We automatically collect certain technical information when you use our website:

• IP address and location data
• Browser type and version
• Device information
• Usage patterns and preferences

3. How We Use Your Information

We use your information for the following purposes:

• Providing mental health therapy services
• Communicating with you about your appointments and treatment
• Processing payments and maintaining billing records
• Improving our services and website functionality
• Complying with legal and regulatory requirements
• Sending important updates about our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Your Consent

We may share information when you explicitly consent to such sharing.

Legal Requirements

We may disclose information if required by law, court order, or government regulation.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our website and providing services.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL/TLS encryption for data transmission
• Secure password hashing and storage
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Restriction: Request limitation of processing in certain circumstances
• Objection: Object to processing based on legitimate interests

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

Visitor analytics and IP geolocation. When you browse the public pages of this website we collect limited technical information — browser type, device category, operating system, the page viewed, and your IP address. We use your IP address to estimate the city and country you are browsing from (via the third-party service ip-api.com) so we can understand where our visitors come from. This data is used in aggregate for analytics and is not used to identify or contact you.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age without parental consent. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada. Any disputes arising from this Privacy Policy will be resolved in the courts of Ontario.